Our goal is to ensure customer satisfaction with our prepaid eSIM services. If you experience any issues, please contact our support team before requesting a refund. By purchasing and activating our eSIM, you agree to this refund policy.

Eligibility for Refund Refunds may be granted under the following conditions:
  1. The eSIM mobile phone number has not been issued;
  2. The refund request is made within 3 days of purchase;
  3. Technical issues prevent activation due to carrier restrictions, and our support team is unable to resolve the issue.

Non-Refundable Cases Refunds will not be issued in the following circumstances:
  1. The eSIM mobile phone number has been issued.
  2. Incorrect device compatibility (buyers are responsible for ensuring compatibility before purchase).
  3. Incorrect customer information provided at the time of purchase.
  4. Change of mind or accidental purchase.
  5. Poor network coverage or slow internet speed due to carrier limitations.
  6. Any violation of our Terms of Service.

To request a refund, please contact our support team at office@tm-esim.com with the following details:
  • Order number
  • Reason for the refund request
  • Screenshots of any error messages

Refunds, if approved, will be processed within 5-10 business days to the original payment method and $5 processing fee will be applied. Processing times may vary depending on your payment provider.

We reserve the right to update this refund policy at any time. Any changes will be posted on this page.

For any questions or concerns, please contact us at office@tm-esim.com.